Frequently Asked Questions

Accounts

What does my free trial include?

As a new subscriber you will receive a seven-day one-time free trial, after subscribing to the tier of your choosing.

You will need to provide credit card details when you sign up, however you will not be charged until the trial period ends.

You may cancel your subscription at any time, including during your free trial.

Can I upgrade or downgrade tiers?

You can upgrade your subscription at any time and you will be prorated for the remainder of the billing cycle.

You may downgrade your subscription at any time, however we do not offer refunds.

How can I pay?

Personal and Business tier users can pay by credit card. We accept Visa, Mastercard and American Express, and will deduct fees on a monthly basis, in advance.

Planner tier users will be invoiced annually.

Prices are inclusive of GST.

Is there a minimum subscription period?

Personal and Business tier users pay per month, on a month-to-month basis. There is no minimum subscription period.

Planner tier users must subscribe for a minimum of 12 months, after which time they may continue to subscribe to the Planner tier annually, or on a month-to-month basis.

Are there hidden fees or costs?

No.There are no startup fees or administrative costs.

Sitewisely will charge you only for your subscription.

You can purchase addtional datasets if you need them.

Can I cancel my subscription?

You may cancel your subscription at any time, however please note that we do not prorate for cancellations within a billing period.

Can I add an additional dataset to my subscription?

Check out our available datasets.

Yes. You can purchase additional datasets should you need them. Get in touch and we can help you.

I’ve forgotten my password

No problem. Click on ' Forgot Your Password' on the sign in page and follow the prompts.

Product

Can I have a demo?

Sure. Let us show you what Sitewisely can do for you. Once you’ve signed up, send us an email at enquiries@sitewisely.io.

Something technical isn't working.

No problem. Contact us and we get it fixed.

What areas does Sitewisely cover?

Australia. For now.

Data

What is Open Data?

Open data is freely available to be accessed, used and shared by all.

But...access to data is one thing. Being able to visualise, understand and experiment with data is quite another.

We’ve taken care of the legwork and mapped it all for you. You’re welcome.

Can I buy raw data?

Yes. Advanced users can directly incorporate raw data into their existing analytical and visualisation processes. Data is delivered as a geodatabase or shapefile for use in GIS software such as ArcGIS, Mapinfo or QGIS.

What is Advanced Data?

Sitewisely’s advanced data is publically available, however it’s technically complicated to map.

Sitewisely sources advanced data from many public and private sector sources.

What is the Zenith Transport Model?

Zenith is a travel modelling system which has been used extensively for transport planning in Australia. It simulates how people travel within a city and how they are likely to travel in the future, producing data relating to traffic estimates, fuel consumption and vehicle kilometres.

What is Partner Data?

Partner data is generated and maintained by third parties and is usually protected under copyright, patent and/or trade secret laws.

In other words, it’s pretty cool.

Our partners include Veitch Lister Consulting and MapBox.